Frequently Asked Questions

Everything you need to know about your Neurogena shopping experience.

How long does shipping take and what are the costs?

Standard shipping typically takes 3-5 business days within the continental US. We offer free shipping on all orders over $75, while a flat rate of $6.95 applies to smaller orders.

What is your return and exchange policy?

We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please visit our Returns Portal to start a request.

How do I find the right size for me?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the specific fit notes in the description.

Which payment methods do you accept?

Neurogena accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Afterpay.

Are your materials sustainably sourced?

Quality and ethics are at our core. 80% of our current collection is made from organic cotton or recycled polyester, and we are committed to reaching 100% sustainable materials by 2026.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.